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For Complaints & Suggestions

All Network Users: +92-(021 / 042 / 051)-111-003-737

Telenor Network Users: 3737

FAX: +92 21 343 255 51

For merchants 345-545 (accessible from Telenor numbers)

For general queries info@easypaisa.com.pk

For media related queries: press.center@telenorbank.pk

For complaints: complaints@easypaisa.com.pk

0347, 051-8166001 / 042-3333-0347 / 0343-3737-111 are the ONLY official outbound numbers for calls

Complaint Guidelines: Complaint Guidelines Complaint 

Lodgment Form: Complaint Lodgment Form

Contact Persons Details Handling eCIB and Politically Exposed Person Complaints: Contact Persons Details

SBP Sunwai Portal Link: https://sunwai.sbp.org.pk/

Office addresses

19-C, 9th Commercial Lane, Main Zamzama Boulevard, DHA Phase 5, Karachi – 75350, Pakistan.

Building No A-14, Trade Center, K.C.H.S, Block 7/8, Karachi Union Karachi.

3rd Floor, Telenor Regional Headquarters, AAA Complex, 35-B, Sector XX, Phase-III, Main Khayaban-e-Iqbal, DHA, Lahore, Pakistan.

 

Manager Customer Services & Quality Assurance Easypaisa digital Bank Ltd, Building No A-14, Trade Center, K.C.H.S., Block 7/8, Karachi Union, Karachi.

21 Fazeelat Arcade, G-11 Markaz, Islamabad.

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